Improve accessibility to services
Identify and remove barriers to improve the utilization rates of services like unemployment insurance, workforce training, work share, health care, and other programs designed to act as automatic stabilizers for the economy. Increasing the utilization rates for services will support households to meet basic needs and prepare them for future challenges.
ASSESSMENT
Some questions to guide your thinking
- What are in-demand services in your city?
- What is the city’s authority to improve accessibility to these services?
- What partners have the expertise to improve accessibility to these services?
- What role will the city play in improving accessibility?
Reading
Improving city services through technology
IBM Center for the Business of Government 30 minutes
In this 2015 report, the University of Texas’s Sherri Greenberg examines a dozen cities across the US with award-winning reputations for using innovation and technology to improve the services they provide to their residents.
- Cities are using more inclusive governance structures to improve services.
- Cities are using digital and mobile technologies to improve city services.
- Residents now expect transparency, accountability, collaboration, and civic engagement.
Reading
Improving city services through technology
In this 2015 report, the University of Texas’s Sherri Greenberg examines a dozen …