Engage stakeholders
From department heads to business owners, rating agencies to low income residents, there are many stakeholders with an interest in the city's finances. Managing these complex networks of relationships is important for city leaders, especially during a crisis.
ASSESSMENT
Some questions to guide your thinking
- Who are the stakeholders?
- What do they need? What are their interests?
- What power can they exercise to have their needs met?
- How will you manage your communications with these stakeholders?
- What is the plan to provide the various stakeholders what they need?
Reading
Mobilizing stakeholders
Government Finance Officers Association (GFOA) 7 minutes
Once the need for a recovery team or task force has been established, how can you set it up for success? This guide continues guidance for three key activities: building a recovery team, developing other teams, and analyzing the stakeholder landscape.
- Throughout these activities you will need to consider important questions such as defining roles and establishing clear communications.
- The first part of the guide contains actionable tips for building your team such as considering legal advice and including political representatives.
Reading
Managing conflict through collaboration during a crisis
Bloomberg Harvard City Leadership Initiative (BHCLI) 10 minutes
In this session summary, Harvard’s Dr. Howard Koh shares insights about leading collaborative work during an evolving crisis while keeping the community’s urgent needs front and center.
- The most energy-intensive work involves convening and collaborating with others across departments, sectors, and levels of government.
Reading
Building city resilience by learning fast and creating a basis of hope
Bloomberg Harvard City Leadership Initiative (BHCLI) 5 minutes
This handout summarizes the session by Professors Kayyem, Leonard, Howitt, Giles, and de Jong on building resilience by learning fast and creating a basis of hope for the community.
- Resilience is not an outcome, but rather a process your city is already engaged in every day.
- The handout lists considerations on fostering resilience.
- It also explains how to build a narrative of hope.
Reading
Mobilizing stakeholders
Once the need for a recovery team or task force has been established, how can you …
Reading
Managing conflict through collaboration during a crisis
In this session summary, Harvard’s Dr. Howard Koh shares insights about leading …
Reading
Building city resilience by learning fast and creating a basis of hope
This handout summarizes the session by Professors Kayyem, Leonard, Howitt, Giles, …